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Managed IT for community health centers

The IT department your health center can depend on — and actually afford.

Monitoring, security operations, network and device management across every site you run — built around HRSA reporting, UDS season, 340B connectivity, and the funding realities that shape what a health center can commit to.

24/7
Human security operations, not an agent on night duty
Tier-1
Authorized partner across the network and security stack
Per site
Priced by users and locations, not by ticket volume
HRSA
Site-visit evidence and UDS season support included
HRSA site visits✦ UDS season✦ 340B connectivity✦ California DxF✦ Grant-aware budgeting
01 / Why health centers call

Four situations we hear on nearly every first call.

01

One IT person for many sites. Clinics, a dental suite, behavioral health, a mobile unit — supported by a team of one or two who cannot be everywhere and cannot take a vacation.

02

Nobody watching after hours. Ransomware in health care does not arrive at 10am on a Tuesday. It arrives on a holiday weekend, when alerts fire into an inbox no one is reading.

03

A site visit or audit approaching. The policies exist somewhere, the evidence is scattered across three people's laptops, and the risk analysis is two years old.

04

Equipment aging out with no capital to replace it. Switches past end-of-support, workstations that cannot take the next operating system, and no line in the grant for any of it.

02 / Service tiers

Three levels, priced per user per month.

Every tier includes unlimited help desk, patch management, asset lifecycle tracking, and a named engineer who knows your sites. Most health centers start at Secure.

Essentials
Single-site health centers with some internal IT capacity.
  • Business-hours help desk
  • Endpoint and server monitoring
  • Patch management
  • Network and firewall management
  • Endpoint detection and response
  • Microsoft 365 backup
Secure
Multi-site health centers carrying HRSA and HIPAA obligations.
  • 24/7 help desk and on-call engineer
  • Managed detection and response with a 24/7 human SOC
  • Multi-site network and SD-WAN management
  • Immutable backup with tested recovery
  • Annual HIPAA risk analysis
  • Security awareness and phishing training
  • Quarterly vulnerability scanning
  • Semi-annual strategic IT planning
Most selected
Complete
Health center networks with complex sites, devices, and compliance load.
  • Everything in Secure
  • On-site dispatch included
  • SIEM with log retention
  • Annual penetration testing
  • Wireless and medical-device segmentation
  • Quarterly DR drills and EHR downtime planning
  • Policy library and quarterly compliance review
  • Quarterly board-ready reporting

Per-site fees apply for network equipment at each location. Dental, behavioral health, and mobile units are scoped separately. Hardware-as-a-service is available on a three-to-four-year refresh cycle, converting equipment replacement from capital expense into a predictable monthly line.

03 / What generalists don't do

Built for how health centers actually operate.

Any competent provider can patch a server. These are the parts that need someone who has sat through a site visit.

✦

HRSA site visit support

Policy, asset, and evidence packets assembled ahead of the visit, so the technology sections are ready before anyone asks.

◇

UDS season reliability

Reporting infrastructure and data extracts kept stable through the window when they matter most, with change freezes where appropriate.

○

340B and pharmacy links

Secure, monitored connectivity to contract pharmacies and third-party administrators, treated as production clinical infrastructure.

△

California DxF readiness

QHIO connectivity and secure exchange support for health centers meeting their Data Exchange Framework obligations.

✸

Funding navigation

Help writing IT into HRSA operating and capital grant justifications, and identifying FCC Rural Health Care eligibility where sites qualify.

❋

Board and CFO reporting

A one-page monthly scorecard: uptime, patch compliance, phishing failure rate, open risks, and spend against budget.

04 / Automation, governed

How we use AI — and what we don't let it do.

Most IT vendors will tell you their AI is powerful. Almost none will tell you where it stops.

Our platform uses AI-driven automation to triage tickets, correlate security signals, and verify backups. That is genuinely useful, and we use it. But a community health center is not an ordinary IT environment — the same automated action that is sensible in an office can interrupt a patient encounter.

So we publish what our automation is allowed to do. Every client receives our AI Autonomy Policy at onboarding, and it is available to your auditors, your board, and your insurance carrier on request. Ask any other vendor for the same document.

The four tiers — every automated capability is assigned one
Tier 0
Runs on its own

Ticket routing, asset inventory, backup verification, log correlation. Reviewed in aggregate each month.

Tier 1
Runs, then tells you

Restarting a failed non-clinical service, quarantining a phishing email. A human notifies you within fifteen minutes.

Tier 2
Waits for a person

All patching, configuration changes, and account actions — plus anything touching a clinical or infrastructure system. A named human approves first.

Tier 3
Never, at any severity

Altering backups or retention. Disabling logging. Changing EHR configuration. Reading the clinical content of records. Making a breach determination.

A capability we have not yet classified defaults to Tier 2. A new platform feature does not become autonomous just because a vendor switched it on.

Containment during a security event

Every device you own is classified by clinical criticality when we onboard it — with you, in writing. That classification decides what automation may do to it during an incident.

Endpoint isolation policy by device class
Device classConfirmed active ransomwareConfirmed malwareSuspicious activity only
A · Patient careIsolate, and phone the site within five minutes so clinical downtime procedures begin.Hold. Page the on-call engineer. Human decision within fifteen minutes.No automated action. Ticket raised for human review.
B · Clinical supportIsolate, notify the site within fifteen minutes.Isolate, then notify within fifteen minutes.No automated action. Ticket raised for human review.
C · AdministrativeIsolate, notify within thirty minutes.Isolate, then notify.Isolate, then notify.
D · InfrastructureNever isolated automatically. On-call paged; human decision within five minutes.Never isolated automatically. On-call paged.No automated action. Escalated to on-call.

Confirmed ransomware overrides clinical protection. A spreading encryption event threatens the EHR and every system you run, so isolation is right even mid-encounter — which is why it is always paired with a phone call rather than a silently dead workstation.

Suspicion alone never isolates a clinical device. False positives are common, and interrupting patient care on a maybe is not a trade we will make on your behalf.

05 / What runs underneath

Named products, a human on call, a tenant you own.

We don't ask you to trust a proprietary black box. You can name every product protecting your environment, your auditor will recognize all of them, and if our relationship ends you keep your tenant, your ticket history, and your evidence.

Network & securityAuthorized partner for Fortinet, Palo Alto Networks, HPE, Juniper, and Dell
Detection & responseManaged detection and response with 24/7 human security analysts
ContinuityImmutable backup with tested, documented recovery
DistributionTD SYNNEX preferred distribution across all OEM lines
06 / No cost, no obligation

Start with a HIPAA Security & Resilience Assessment.

At no charge, whether or not you go further with us. You receive a written findings report your board can read.

  1. Network, wireless, and device inventory across every site, including what is past end-of-support
  2. Backup and recovery validation — not whether jobs run, but whether they restore
  3. Multi-factor authentication and access review against current HIPAA Security Rule expectations
  4. Gap list against your last risk analysis, prioritized by what an OCR investigation looks at first
Toll-free888.990.2455
HeadquartersTemple City, California
Request your assessment

We reply within one business day. No sales pressure, no scripts.

We use these details only to schedule and scope your assessment. We never share them.

Risk analysis remains the most frequently cited deficiency in OCR HIPAA investigations. Our assessment is built around that.

Our AI Autonomy Policy and our AI Automation Diligence Questionnaire — twenty-two questions to ask any vendor offering automated agents in a clinical environment, ourselves included — are available on request.